Terms & Conditions

Last Updated: November 2025
Website: www.edinsol.com
Contact: contact@edinsol.com | info@edinsol.com

Welcome to Edinsol – AI Powered Digital Marketing Agency.
By accessing our website, purchasing a service, or engaging in a project with us, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before proceeding.

1. Refund and Revision Policy

At Edinsol, we value transparency and fairness in all client relationships.
However, due to the nature of digital and creative services, refunds are limited and conditional.

• There is no refund if the client changes the complete project requirements after our creative and marketing teams have started or completed initial work.
  (This includes concept revisions, strategy direction, or scope change once work has begun.)

• In case of a dispute, only the specific deliverables under dispute will be eligible for review or partial refund — not the entire project amount.

• Clients are responsible for reviewing and accepting deliverables as outlined in the project agreement or proposal.
  Acceptance of deliverables confirms approval and project completion.

• Refunds, if any, will only be processed after internal review and management approval.

2. Service Agreement

All services provided by Edinsol are based on the mutually agreed project scope, proposal, or written agreement.
Any additional requests or scope changes after confirmation may lead to additional charges or extended timelines.

The client must:

• Provide accurate and timely information required to complete the project.

• Approve concepts, designs, or strategies within agreed review timelines.

• Respect communication channels and feedback processes defined during onboarding.

Failure to provide materials or timely approvals may delay the project and is not the responsibility of Edinsol.

3. Intellectual Property & Ownership

• All content, creative work, and materials produced by Edinsol remain the property of the agency until full payment is received.

• Upon full payment, ownership rights of final approved deliverables are transferred to the client.

• Edinsol reserves the right to showcase completed work (designs, campaigns, websites, videos, etc.) in its portfolio, social media, and marketing materials unless otherwise agreed in writing.

4. Payment Terms

• Payments are required according to the terms mentioned in the project proposal or invoice.

• Projects commence only after receiving the agreed advance payment.

• Any delay in scheduled payments may cause project suspension or termination.

• All fees are quoted in the agreed currency and exclusive of applicable taxes unless stated otherwise.

5. Revisions and Feedback

Edinsol provides revisions as per the project agreement.
Once the agreed number of revisions is completed, additional changes may incur extra charges.
Revisions must be requested within the project’s active timeline.

6. Confidentiality

Both parties agree to maintain confidentiality of all proprietary information, data, and project details shared during the engagement.
Edinsol ensures all client information is handled securely and never shared with third parties without consent.

7. Limitation of Liability

Edinsol is not liable for:

• Any indirect, incidental, or consequential damages arising from project use or delay.

• Loss of revenue, data, or reputation due to misuse or technical errors beyond our control.

• Performance of third-party tools, APIs, hosting providers, or external platforms integrated during the project.

Our total liability is limited to the amount paid by the client for the specific service in question.

8. Use of Third-Party Tools and Platforms

We may integrate or recommend third-party platforms (such as Meta Ads, Google Ads, WordPress, Shopify, or AI tools).
Clients must adhere to those platforms’ terms of service and understand Edinsol is not responsible for their updates, policy changes, or outages.

9. Communication Policy

All official communication will be conducted through:
📧 contact@edinsol.com
📧 info@edinsol.com

Verbal, WhatsApp, or social media communication will not override the written terms or project scope agreed via email or signed documents.

10. Governing Law

These Terms and Conditions are governed by and construed under the laws applicable in the United Arab Emirates (UAE).
Any disputes will be handled through mutual negotiation first, and if unresolved, under UAE jurisdiction.

11. Policy Updates

Edinsol reserves the right to update or modify these Terms and Conditions at any time without prior notice.
Updated versions will be posted on this website with a revised “Last Updated” date.

Contact Us

For any questions or clarifications regarding these Terms and Conditions, please contact:
📧 contact@edinsol.com
📧 info@edinsol.com